1. GENERAL PROVISIONS
This privacy policy explains how the OBLAVA mobile application ("App") collects, uses, and protects your personal data. By using our App, you consent to the data practices described in this policy.
2. TYPES OF INFORMATION COLLECTED
Personal Data:
- Full name and contact information
- Phone number and email address
- Government-issued ID details (passport, ID card)
- Emergency contact information
- Payment card information for service fees
Geolocation Data:
- Real-time location during emergency calls
- Location history for service provision
- IP address and device location
Technical Data:
- Device ID and operating system information
- App usage data and preferences
- Call logs and communication records
- Session data and authentication tokens
Communication Data:
- Voice call recordings for legal emergencies
- Text messages and chat communications
- File attachments and documents shared
3. PURPOSES FOR DATA PROCESSING
- Providing emergency legal and security services
- Facilitating communication with lawyers and security personnel
- Location-based emergency response
- Maintaining service quality and security
- Legal compliance and record-keeping
- Service improvement and development
4. DATA SHARING WITH THIRD PARTIES
Legal Partners:
- Sayenko Kharenko law firm for legal services
- Partner law firms for specialized assistance
- Court officials when legally required
Security Services:
- SK Security for physical protection services
- Emergency response teams
- Local law enforcement when necessary
Technical Partners:
- Cloud service providers for data storage
- Payment processors for transaction handling
- Communication service providers
5. DATA PROTECTION MEASURES
Technical Measures:
- End-to-end encryption for sensitive communications
- Secure data transmission protocols (TLS/SSL)
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
Organizational Measures:
- Staff training on data protection
- Access controls and need-to-know basis
- Regular backup and disaster recovery procedures
- Incident response and notification protocols
6. YOUR RIGHTS
Access and Correction:
- Request access to your personal data
- Correct inaccurate or incomplete information
- Update your contact details and preferences
Data Deletion:
- Request deletion of your personal data
- Account deactivation and data removal
- Right to be forgotten (where legally permissible)
Data Portability:
- Export your data in machine-readable format
- Transfer data to another service provider
Consent Withdrawal:
- Withdraw consent for data processing
- Opt-out of marketing communications
- Disable location tracking (may limit service functionality)
7. DATA RETENTION POLICIES
Active Data:
- Personal information retained while account is active
- Emergency contact details maintained for quick access
Call and Communication History:
- Voice recordings retained for 3 years for legal purposes
- Text communications stored for 1 year
- Legal case files maintained according to professional standards
Geolocation Data:
- Real-time location data deleted after 30 days
- Emergency location records retained for 2 years
Technical Logs:
- Security logs retained for 1 year
- App usage analytics anonymized after 6 months
- Error logs and diagnostic data deleted after 90 days
8. AUTHORIZATION AND SESSIONS
- Secure authentication using multi-factor verification
- Session tokens with automatic expiration
- Device registration and trust management
- Automatic logout after inactivity periods
9. MINORS
Users aged 16-18 may use the service with parental or guardian consent. We implement additional privacy protections for underage users and require guardian verification.
10. DATA STORAGE LOCATION
Your data is primarily stored on secure servers located in Ukraine and the European Union, ensuring compliance with local data protection laws.
11. CHANGES TO PRIVACY POLICY
We may update this privacy policy to reflect changes in our practices or legal requirements. Users will be notified of significant changes 30 days in advance.
12. REGULATORY COMPLIANCE
This App complies with Ukrainian data protection laws, GDPR requirements for EU users, and professional confidentiality standards for legal services.
By using the OBLAVA application, you confirm that you have read and agree to this Privacy Policy.